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MaseratiForumMaserati Cars3200GT, 4200 Coupe/Spyder, GranSport Warranties

Warranties

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3/3/2008 10:53:53  
 

Posts: 145
Since: 23/2/2008
Status: offline
Just about to collect my new 3200GT at the weekend & have been looking at buying an after-market warranty. Does anyone have any experiences positive/negative that they can share? The Platinum Warranty from Car2Cover.co.uk seems great value ..... but only if it pays out when something goes wrong!

3/3/2008 10:58:41  

Posts: 1678
Since: 22/12/2006
Region: Chichester, West Sussex
Status: offline
I have one, its like trying to get blood out of a stone. If I was going for one again, I would try someone like RAC or the AA. Something with a good name behind it. I was with Olympic Warranties or otherwise known as Warranties 2000 and I would NEVER use them again.
3/3/2008 11:05:53  
 

Posts: 145
Since: 23/2/2008
Status: offline
Thanks conaero. I assume from your post that you have made a claim and it has been honoured, but only after a fair amount of grief. I am going to check with the AA.

Appreciate your comments
3/3/2008 11:22:11  

Posts: 1678
Since: 22/12/2006
Region: Chichester, West Sussex
Status: offline
I had the MOT cover up to 1000 quid, it failed on lower wishbones, they did not pay out....that renders the MOT thing completely useless.

I had a clutch bearing collapse, they paid out in the end, but initially refused. They sent a court approved engineer round to asses it and because he failed to use the work BROKEN in his report, I had to pay £150 to get him back out again.

Radiator was leaking, surprise, surprise, not covered.

Everytime I call up they get sh!tty with me.

They are all in it for the money, and if they can get out of it, they will.
3/3/2008 13:10:06  
 

Posts: 504
Since: 10/9/2007
Region: www.amazing-alloys.com
Status: offline
£375 or £475 over £20k it seems with Car2Cover. I'm interested in getting one so will hunt around a bit...
3/3/2008 14:11:56  


Posts: 2135
Since: 11/5/2005
Status: offline
You'll find yards of debate on the Forum if you run a search. Here is the last......

http://www.maseratiforum.co.uk/tm.asp?m=10646&mpage=1&key=warranties&#10662

One of those subjects that will run and run

Those figures are very low stats what cover do you get for that? Could be interseting for a lot people but Coneraero's experiences seem typical regardless of marque.

Seems to me that Dealers generally like to sell you one. A) for their benefit if their is a fault. B) enhance their profits. But hey I'm a cynic!

_____________________________

"Maser Malc"!!
4200 Spyder CC
Ghibli ABS
Mercedes ML320
www.essentialimages.co.uk



3/3/2008 15:20:54  
 

Posts: 504
Since: 10/9/2007
Region: www.amazing-alloys.com
Status: offline
Thats' Platinum cover to the value of the car - so you can claim multiple times from a 'pot' so to speak. Very cheap it seems - One company want £1600 and that's for £35 an hour labour!?

For £475 I think I might take them up on it - I notice Maserati isn't even listed for some warranty companies.
3/3/2008 16:24:43  
 

Posts: 145
Since: 23/2/2008
Status: offline
Just tried the AA and they were happy to quote until I mentioned it was for a Maserati ..... then they retreated pretty quickly!
4/3/2008 3:05:48  

Posts: 1678
Since: 22/12/2006
Region: Chichester, West Sussex
Status: offline
quote:

ORIGINAL: Riojamille

Just tried the AA and they were happy to quote until I mentioned it was for a Maserati ..... then they retreated pretty quickly!


Exactly!

These small warranty companies are quoting the same annual fee as a Fiesta, and the labour @£35ph. In the Maserati world, that just does not add up, as parts are 5 time more expensive than anyone else.

As an example, I had my engine back and the guy who built it put a note on the block saying that the turbo oil return pipes could do with changing as they are cracking, and as the engine is out.....

They are a 4 or 5" piece of rubber pipe with a jubilee clip at each end, Ford Fiesta price would be about £6 or something like that, Maserati want £47 plus VAT and delivery, basically £60!!!! And that's each side!!!!

The only person I know who works on Maserati and charges a low hourly rate is Roberts Aerospace....worth every penny.

< Message edited by conaero -- 4/3/2008 3:06:33 >
16/3/2008 5:50:18  
 

Posts: 504
Since: 10/9/2007
Region: www.amazing-alloys.com
Status: offline
Well despite car2cover actually having a Maserati on their policy booklet after accepting my money it turns out they exclude them so no go there .

16/3/2008 13:00:54  
 

Posts: 145
Since: 23/2/2008
Status: offline
Also tried to buy the warranty from car2cover and when I attempted to check out, the Invoice value defaulted to £0.

In correspondance with car2cover it transpires that on the exclusions page (item 12) a list of makes not covered includes Maserati!

I subsequently checked with the company that provided the warranty to Meridian Modena when MarkC bought the car and they won't sell direct - I would have to buy the warranty from Meridian (with their healthy mark-up no doubt).







Attachment (2)
17/3/2008 15:06:31  


Posts: 2135
Since: 11/5/2005
Status: offline
quote:

ORIGINAL: stats007

Well despite car2cover actually having a Maserati on their policy booklet after accepting my money it turns out they exclude them so no go there .





Erm isn't that mis-representation? I'll wager that their cover for other makes ain't that hot either!

_____________________________

"Maser Malc"!!
4200 Spyder CC
Ghibli ABS
Mercedes ML320
www.essentialimages.co.uk



17/3/2008 15:38:51  
 

Posts: 143
Since: 12/10/2007
Status: offline
Maserati should sue them for misrepresentation, typical of what these muppet companies get up to, they want the "kudos" and "prestige" of the "grande marques" but then cop out! Personally it the sort of corporate twatism that really annoys me!

< Message edited by masrick -- 17/3/2008 15:50:40 >
17/3/2008 19:00:01  
 

Posts: 145
Since: 23/2/2008
Status: offline
Looking more closeky they have Maserati on their listing when you apply, yet exclude them in their policy booklet.

Should never have maserati on the drop-down menu in the first place.
18/3/2008 6:17:25  
 

Posts: 504
Since: 10/9/2007
Region: www.amazing-alloys.com
Status: offline
quote:

ORIGINAL: Malcolm H
Erm isn't that mis-representation? I'll wager that their cover for other makes ain't that hot either!


Exactly my thought - I did get a reply, however:

quote:


I write in the capacity of Compliance Officer for Click2protect, the owners
of the car2cover web site. I have thoroughly reviewed your complaint and
would like to take this opportunity to apologise for the disappointment this
eligibility issue has caused.
As you know, www.car2cover.co.uk is a passive web site which makes itself
available to those who seek to buy supplementary motor insurance products
including Gap Insurance, Tyre Insurance, Warranty, Breakdown Cover and MOT
Insurance.
Our web site has been deliberately and carefully designed to provide an
open, informative and transparent environment to obtain product information,
quotations, eligibility, terms and conditions and an opportunity to buy.
Every product page is accompanied by the same 'thought process stepped' menu
link options in the left hand margin;
* How does it work?
* Show me an example
* Can I buy it?
* Quote me on-line now
* Why car2cover?
* Common questions
* Show me the policy
* Making a claim
Each of these menu options provides clear and transparent information on the
particular topic. In the case of your complaint the following pages clearly
describe Maserati as an excluded vehicle;
* Can I buy it?
* Quote me on-line now > Policy Documents box in lower right corner
* Show me the policy (in html format)
* Show me the policy (in pdf format)

During the buying process customers are asked to complete an on-line order
form which collects customer and vehicle data. That form is generic for all
available insurance products and each product has different eligibility
requirements. For that reason and to meet stringent FSA compliance criteria,
we request customers to check a box to confirm they have read and understood
our Duty of Care and Disclosure statements. One of which clearly states "I
conclude this purchase having received no advice or recommendation from this
web site or its owners. I have made my own choices and have satisfied myself
that the product/s purchased meet my demands and needs. I have read the
eligibility criteria within the Key Facts and Terms and Conditions
documents."
Our order form will not proceed to payment until customers have clicked that
box to confirm they have accepted the four key statements including
"eligibility and choice."
Your comments on the use of an image on the policy document and our drop
down menu have also been considered.
Drop Down Menu
Our manufacturer drop down menu is a generic menu for all past, present and
future insurance products. That field is not presented as or described as
"eligible" vehicles for your chosen insurance product. It is simply provided
as a customer convenience.
Policy Booklet Image
We have passed your comments on the use of that image to the scheme
administrators, Advent Solutions Management Limited t/a Motor Partners. At
this point we are not aware what make or model this image represents. We bow
to your better knowledge on the identification of that image and have asked
them to remove it in due course. If you have chosen an insurance product on
a visual inference we apologise and will endeavour to remove it. We thank
you for that observation and comment. However, regardless of the image the
administrator uses it does not suggest that any vehicle of that particular
model would be eligible, as eligibility requirements also include age,
mileage, service history and usage. The verification of those eligibility
components requires customers to read the Can I buy it?, Show me the policy
pages, or read or download the policy documents in pdf format. We must
assume that your visual identification of this image means you have visited
if not downloaded this document which contains more detailed and specific
eligibility criteria.

Having fully considered your complaint I am satisfied that our web site does
not deliberately or unknowingly misrepresent its products, suitability or
eligibility.
To pro-actively identify an ineligible order and issue a full refund does
not fit the activity of deliberate misrepresentation. We are in the business
of selling insurance products and there can be no financial gain or
supplemental benefit to refunding customers premium.
Our recorded log of events is as follows;
11:59am Saturday 15/3/08. Your order was received by our web site.
23:53pm Saturday 15/3/08. Your order was manually identified as ineligible
and a full refund was made.
10:38am Sunday 16/3/08. Your emailed complaint was received.
08:48am Monday 16/3/08. Your complaint was acknowledged and passed to me
for review and action.
I am also satisfied that we have responded quickly to your complaint.
If you have suffered financial loss as a result of buying this policy,
please forward details together with supporting receipts and we will be
happy to consider reimbursement.

Finally we do sincerely apologise if you have been disappointed with your
experience and hope that you are successful in finding suitable warranty
cover for your vehicle.
Yours sincerely



T J Barley
Compliance Officer
Click2protect
18/3/2008 11:12:47  
 

Posts: 102
Since: 12/9/2007
Status: offline
Wherever you go for a warranty I think you will be dissapointed, although some companies will cover these cars I think you will find that the only ones that provide even a passable chance of making a succesful claim will only sell through a main dealer and then at around £2k per year. As someone mentioned earlier this is insurance and is based on the potential outpayments the companies may face, at £2k per year they may make or they may lose but at at sub £1k it is not really an attracive propostion for them. Of course some will take your money and give you a piece of paper but at least the one(s) mentioned above don't take your money and lull you into a false sense of security
18/3/2008 14:22:31  

Posts: 679
Since: 13/1/2007
Region: NORTHAMPTON
Status: offline
crikey

i bet T J is a wow at partys

_____________________________

i only please one person per day. today is not your day. tomorrow is not looking good either.
18/3/2008 14:45:48  
 

Posts: 143
Since: 12/10/2007
Status: offline
Probably a Morris Dancer in his spare time!
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